This Privacy Policy explains how Cloverlink LLC (“CloverLink”, “we”, “us”) collects, uses and protects information about vendors, customers and website visitors through cloverlink.co, the CloverLink vendor application and the CloverLink Messaging text message program.

1. Information we collect

Application details you give us: your name, business name, email, mobile number, the trades you offer, the cities you serve, and any license or insurance details you choose to share.
Text message consent: whether you opted in to CloverLink Messaging, when, and the consent wording you saw; and your STOP / HELP replies.
Messages: the texts, emails and calls between you and CloverLink.
Basic technical data: standard server logs (such as IP address, browser type and pages requested) used to keep the site running and secure. cloverlink.co does not use advertising cookies.

Website chat. Ask Clover, our AI assistant on cloverlink.co, answers questions automatically. Chats may be saved and reviewed to answer you and improve service. If you ask to talk to a person, we collect the contact details you give us (such as your name, email or phone number) and your question so our team can reply. Contact details you give in website chat are not consent to receive text messages.

Phone calls. Calls to Clover, our AI assistant, at (888) 464-6068 are recorded, transcribed and reviewed so we can answer you and improve service. If you prefer, you can ask us to email you instead; then recording stops and we keep only the contact details you give us; we delete what was recorded before you asked, unless we must keep it for legal reasons. Our AI provider processes the call live but doesn’t keep it or use it for training. If you ask to talk to a person or book a consultation, we collect the details you give us (such as your name, business, email, phone number and services) so our team can follow up. Your call is not consent to receive text messages.

2. How we use it

To review your application and contact you about it.
To send job offers, scheduling and appointment notifications, and customer care about cleaning, maintenance and inspection work.
To send text messages only if you opted in, and to honor STOP and HELP.
To keep the site and our services secure, and to meet legal obligations.

3. Text messaging and your mobile information

Mobile information will not be shared with third parties or affiliates for marketing/promotional purposes.

Opt-in data and consent will not be shared with third parties. All the categories of sharing described below exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell your mobile number or your personal information. You can opt out of texts at any time by replying STOP, and get help by replying HELP. Program details are in our Terms.

4. When we share information

We share information only as needed to run CloverLink, and never for others’ marketing:

Service providers that operate our website, application, hosting, storage, messaging and email on our behalf, under confidentiality obligations and only to provide those services to us.
Job details: when you accept a job, the property owner or manager for that job gets what they need to coordinate it (such as your name and arrival time).
Legal reasons: when required by law, or to protect the rights and safety of people and property.
Business transfer: if CloverLink is merged or sold, information may transfer under this policy.

5. Keeping and protecting information

We keep information as long as needed for the purposes above and for legal and record-keeping requirements, including records of text message consent and opt-outs. We use reasonable safeguards to protect it. Never send Social Security, bank or ID numbers by text or email.

We record and transcribe calls. We use recordings and transcripts to answer you, improve our service and train our own AI. We keep them for up to 12 months, then delete them, unless we need to keep them longer for legal reasons. Our service providers (Twilio, which uses Google for speech, and OpenRouter with Fireworks AI or Baseten for AI) process calls for us and don’t use them to train their own models. This processing may take place outside the United States. We keep contact details from phone or website chat hand-offs for up to 12 months after your last contact with us, then delete them, unless you become a customer or vendor or we must keep them longer by law. You can ask us to delete your recording or transcript by emailing [email protected]. A deletion request also removes the data from future training sets.

6. Your choices and rights

Reply STOP to stop texts; email or call us to stop other messages.
Ask to see, correct or delete your information at [email protected]. California residents have rights under the California Consumer Privacy Act, and we will not discriminate against you for using them.

7. Children

CloverLink is for adults running a business. We do not knowingly collect information from anyone under 18.

8. Changes

We may update this policy. The effective date at the top shows the latest version.

9. Contact

Cloverlink LLC · [email protected] · 888-464-6068